Support

Contact

Write to support@pimi.com.tr for help with the game. For personal-data requests use privacy@pimi.com.tr. We read every message; please allow a few working days.

Technical problems

Close and reopen the app, check that iOS is up to date and that you are on the latest app version. If the problem remains, e-mail us the device model, iOS version and the app version (shown under About in the app), and describe what happened and on which level.

Sign in with Apple and guest play

Signing in is optional. Guests and signed-in players play the same game. Nothing is sent to our servers: your progress stays on your device, and the Apple identifier is kept only in your device's Keychain. To remove the link, use iOS Settings > your name > Sign in with Apple.

Game progress and data loss

Progress is stored only on your device. It does not move to another device, and it is lost if you delete the app or choose Delete everything in Settings. Whether it is included in your device backups depends on your iOS backup settings. Because we do not hold your data we cannot restore it, so please back up your device.

Purchases and subscription problems

Purchases and the Chill Pass subscription are handled by Apple. If something you bought is missing, open the Shop in the game and tap Restore, and make sure you are signed in with the Apple ID that paid. The monthly Chill Pass booster bundle becomes available 24 hours after each payment. If it is still missing, e-mail us with the date of the purchase.

Refunds and managing your subscription

Refunds are decided by Apple: go to reportaproblem.apple.com. To cancel or change a subscription open iOS Settings > your name > Subscriptions; cancel at least 24 hours before the renewal date to avoid the next charge.

Account and personal-data deletion

We run no player accounts, so there is nothing to delete on our side except e-mail correspondence. To delete the game data on your device, use Settings > Delete everything in the app, or delete the app. To have our e-mail correspondence with you deleted, or to use your rights under GDPR or KVKK, write to privacy@pimi.com.tr.